Returns & Refunds
We want you to be completely satisfied with your purchase.
Returns
You may return your item within 30 days of delivery for a refund.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging where possible
Please note:
-
Return shipping costs are the responsibility of the customer, unless the item is faulty
Faulty or Defective Items
All products are covered under our 1-Year iStock Kitchen Assurance.
If your product has a manufacturing fault or does not perform as intended:
- We will review your case
- We will offer a replacement or refund where appropriate
How It Works
- Contact our support team with your order details
- We review your request within 24 hours
- We provide advice, a replacement, or a refund depending on the issue
Contact
If you need help with your order or product:
Submit a support request
All enquiries are reviewed within 24 hours